Fill out a support ticket below or send us an email to [email protected]

What is free support?

As valued customers our email support line is always open to you for assistance in using your CRM Logic account. Please fill out a support ticket below and one of our representatives will return your inquiry within 24 hours.

What is dedicated support?

Dedicated support issues are all dealt directly with the CRM Logic support team. It is specifically designed for users who need a quicker and more robust fault support system. All support issues are dealt with in accordance with specific Service Level Agreements for each account and in some instances telephone support is provided.

What type of service can I expect?

The CRM Logic Support team is committed to providing world-class service and support to its customers. Staffed by highly skilled support engineers and supported by the development team who write and maintain CRM Logic, the CRM Logic Support team is dedicated to resolving your issues quickly and professionally.

What are the main features of dedicated support?

  • Direct access to expert technical staff

  • Minor, Major, and Critical severity prioritization of support issues

  • Guaranteed response times

  • Support for multiple releases of the software

  • Support assistance with general questions, configuration/ usage, and basic troubleshooting

  • Consulting assistance available for bug fixes, new features, patches / upgrades, and hands-on assistance

  • Ongoing Maintenance for Past, Present and Future Releases

Fill out a support ticket.

Please fill out a support ticket to the right and one of our representatives will return your inquiry within 24 hours.

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